Complaints Policy

 

If you are a client of Mario Montana Solicitors you have the right to complain if you are unhappy about the way we have handled your matter or you are dissatisfied with the service we are provided to you in relation to your legal requirements.

From the 6th of October 2010 the Legal Ombudsman Service has been responsible for policing complaints from clients about their solicitors.  However before you approach the Legal Ombudsman Service you are first obliged to contact us and register your complaint with us. We are then allowed 8 weeks to try and resolve the matter after which time if the matter is not resolved you may take the matter to the Legal Ombudsman Service.

Generally you are required to register your complaint within one year, following which the 8 weeks is then added to this timescale as detailed above.

After we have concluded the investigation into your complaint and have exhausted the complaints procedure internally, if you are unhappy with our decision, you usually have 6 months to notify the Legal Ombudsman Service of your complaint.

When making an complaint to us please provide us with as much detail as possible together with the information that you are relying on as suggested by the Legal Ombudsman Service.

www.legalombudsman.org.uk or phone their helpline on 0300 555 0333

If you are a client of Mario Montana Solicitors you have the right to complain if you are unhappy about the way we have handled your matter or you are dissatisfied with the service we are provided to you in relation to your legal requirements.